The customer is our main concern
Egyptian Airports Company is operating 18 airports (international & domestic) and serves 21 million passengers per year.
The rising number of passengers encourages us in our continuing effort to offer the best customer service possible and expectations of our customers.
The airport customer service commitments listed below with clear state our policies; in addition they will allow us to act promptly.
· To ensure safe, efficient secured operations .To provides a pleasant time to spend before or after an air travel.
We provide convenient and adequate level of service:
· Assistance to passengers with disabilities and special needs.
· We are more responsive to customer complaints.
· The flight information reliability (notify customers of known delays, cancel action..).
· The trolley availability.
· The toilets cleanliness and terminals.
· The seats comfort.
· Way finding information desks.